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Troubleshooting

Here are some of the frequently asked questions about PowerShow and their answers.

  1. I have more than one monitor connected to my machine. But PowerShow reports only one monitor. What could be the problem?

Related links to Microsoft Knowledge Base Articles

  1. PPT2000: "Show On" Secondary Monitor Slide Show Setting Is Not Saved

I have more than one monitor connected to my machine. But PowerShow reports only one monitor. What could be the problem?

Its actually Windows that it seeing only one monitor! There are a couple of possibilities that could be causing the problem.

Possibility 1:

Windows isn't configured to use the other monitor. This is the most commonly encountered problem. Follow these steps to configure Windows to use the other monitor:

  1. Go to Display Properties dialog box by selecting Start | Settings | Control Panel menu item and launching Display applet.
  2. Go to the Settings tab.
  3. Click on monitor 2 and check against the Extend my Windows desktop onto this monitor check box as shown below.

     
  4. Click OK.

Possibility 2:

The display isn't configured for true multi-monitor mode. Visit here to configure your machine for true multi-monitor mode. A detailed discussion on true multi-monitor mode is available here.

Some display cards do not support true multi-monitor modes but still support multiple monitors with the ability to display different content on different monitors. PowerShow offers TickerShow feature that allows you to run multiple slide shows simultaneously with such display cards. Matrox DualHead2Go is one such device that splits video signals across multiple monitors. Visit the following pages for step-by-step instructions on how to display multiple slide shows simultaneously with such display cards. Although these tips are tuned for Matrox DualHead2Go device, the steps are similar for any display card exhibiting such characteristics:

  1. How do I display multiple slide shows with Matrox DualHead2Go?
  2. How do I display multiple slide shows synchronous with each other using Matrox DualHead2Go?

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